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Doddle launches self-service kiosks to help simplify returns…

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Retail Technology Review:
Doddle launches self-service kiosks to help simplify returns process.

Doddle, the global e-commerce technology provider, has introduced a range of self-service kiosks to its solution portfolio, enabling retailers and carriers to address the challenge of online returns. 

The standalone hardware devices enable automated package-less, label-free self-service returns in less than a minute. The Doddle Returns kiosks are fully customisable and each customer journey can be optimised and pre-built. Customers select start on the touchscreen; scan the return QR code and then place their return into packaging provided. 

They then take the label printed by the kiosk, apply it to the item and place it in the drop box. A digital receipt is sent by email and the whole process is accessible for all customers thanks to ADA compliance.

Carriers can use the kiosks to form part of a comprehensive returns solution and benefit from increased efficiency through consolidated return parcel volumes and a reduction in carbon. They are also able to provide valuable returns insights to their retail customers with return reason data capture.

Tim Robinson, CEO at Doddle, said: “Our research shows that 94% of retailers see making returns better as a priority for their business. However, most merchants won’t have the ability to develop their own returns solutions in-house. That’s where carriers can come in. By solving this problem for merchants, they can deepen their relationships, win additional new business thanks to a more complete ecommerce proposition, and enable their merchant customers to succeed in ecommerce, driving long-term parcel volume increases. The introduction of our kiosks forms part of our solution, enabling carriers to offer additional services that are convenient, sustainable and cost effective.”

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